Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@melbareedstudio.com. Please note that returns will need to be sent to the following address: P.O. Box 57 Rockville, MD 20848.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@melbareedstudio.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@melbareedstudio.com.
Thank you for shopping with us. We strive to provide you with products of the highest quality and customer satisfaction. Please take a moment to review our return and refund policy.
Returns & Exchanges Not Accepted:
We regret to inform you that returns and exchanges are not accepted on digital purchases made through our platform. Once an order has been placed and processed, it is considered final.
For returns/exchanges related to physical products, please contact us at hello@melbareedstudio.com for assistance. Returns/exchanges are not guaranteed and will be assessed on a case by case basis.
Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact us immediately at hello@melbareedstudio. We will work with you to resolve the issue as efficiently as possible.
Cancellation Policy:
Cancellation of orders is not possible once they have been processed and confirmed. Please review your order carefully before completing your purchase.
Refunds:
Refunds on physical plushie orders will only be issued in cases where a product is proven to be damaged or defective upon receipt, and cannot be replaced with an identical item. Refunds will be processed within 7-10 days of verification of the issue and will be credited back to the original method of payment.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at hello@melbareedstudio. Our customer service team is here to assist you.
By completing a purchase with us, you agree to abide by the terms and conditions outlined in this return and refund policy.
Thank you for your understanding and cooperation. We appreciate your business.